This Privacy Policy describes how Casper Store collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or communicate with us regarding the website.

For the purposes of this Privacy Policy, “we”, “us”, and “our” refer to Casper Store, and “you” and “your” refer to you as the user of our services, whether you are a customer, website visitor, or any other individual whose information we collect.

Please read this Privacy Policy carefully. By using or accessing our website or services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we make changes, we will post the revised Privacy Policy on this page and update the “Last updated” date where necessary.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information about you from different sources. The information we collect and use depends on how you interact with Casper Store.

We may use the information we collect to communicate with you, provide and improve our services, process orders, comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our customers.

What Personal Information We Collect

The types of personal information we collect depend on how you use our website and services. Personal information means information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through Casper Store may include:

• Contact details, including your name, address, phone number, and email address.
• Order information, including billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including username, password, security questions, and other account security details.
• Customer support information, including any information you choose to provide when contacting us.

Some features of our services may require you to provide certain information. If you choose not to provide this information, some features may not be available to you.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with Casper Store. This may include device information, browser information, network connection details, IP address, pages viewed, and how you interact with our website.

We may collect this information using cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf.

• Companies that support our website and services, such as Shopify.
• Payment processors that collect payment details to process your orders.
• Marketing, analytics, shipping, fulfillment, and customer support service providers.

Any information we receive from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services

We use your personal information to provide our services, process your payments, fulfill your orders, arrange shipping, manage returns and exchanges, send order updates, and support your customer account.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional messages by email, text message, or other communication methods, and showing you advertisements for products or services.

This may include using your information to personalize your experience on Casper Store and improve the relevance of our advertising.

Security and Fraud Prevention

We use your personal information to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity.

If you create an account, you are responsible for keeping your login details safe. Please do not share your username, password, or account access details with anyone.

Communicating with You and Improving Our Services

We use your personal information to provide customer support, respond to your questions, improve our services, and maintain our relationship with you.

Cookies

Like many websites, Casper Store uses cookies and similar technologies. Cookies help us power and improve our website, remember your actions and preferences, run analytics, and understand how customers interact with our services.

We may also allow third-party service providers to use cookies on our website to help tailor services, products, and advertisements on our website and other websites.

Most browsers accept cookies automatically, but you can choose to remove or reject cookies through your browser settings. Please note that blocking cookies may negatively affect your experience and may cause some website features to stop working properly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for order fulfillment, business operations, legal compliance, and other purposes described in this Privacy Policy.

We may disclose your information:

• With vendors or third parties who perform services on our behalf, such as payment processing, shipping, fulfillment, data analytics, customer support, and cloud storage.
• With business and marketing partners who provide services or advertising support.
• When you direct us, request us, or consent to sharing certain information with third parties.
• With our affiliates or related business entities where necessary to run our business.
• When required to comply with legal obligations, enforce our terms, or protect our rights and the rights of others.

Categories of Information We May Disclose

We may disclose the following categories of personal information for the purposes described above:

• Identifiers, such as contact details and order information.
• Commercial information, such as order history, shopping information, and customer support details.
• Internet or network activity, such as usage data and interaction with our website.
• Geolocation data, such as location determined by IP address or similar technical measures.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Casper Store may include links to websites or online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.

Children’s Data

Our services are not intended to be used by children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can request deletion of that information where applicable.

Security and Retention of Your Information

We take reasonable measures to protect your information. However, no security system is perfect, and we cannot guarantee that your information will always be completely secure.

How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may not be absolute and may apply only in certain circumstances.

Your rights may include:

• Right to Access / Know: You may request access to the personal information we hold about you.
• Right to Delete: You may request that we delete personal information we maintain about you.
• Right to Correct: You may request that we correct inaccurate personal information.
• Right of Portability: You may request a copy of your personal information in certain circumstances.
• Restriction of Processing: You may ask us to stop or restrict certain processing of your personal information.
• Withdrawal of Consent: Where we rely on consent, you may have the right to withdraw that consent.
• Managing Communication Preferences: You may opt out of promotional emails by using the unsubscribe option included in those emails.

We may need to collect information from you to verify your identity before responding to your request.

We will not discriminate against you for exercising any of your privacy rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may also have the right to contact your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your information may also be processed by staff, service providers, and partners in other countries.

Where required, we will rely on recognized transfer mechanisms or other lawful methods to protect your personal information.

Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any available rights, please contact us through the message button or contact options available on Casper Store.